These are some words for relatives, friends and professionals that have had experience of the service that we provide.
'The Staff have all been very kind and friendly, helpful and caring. They are all very busy but do their tasks in an efficient and professional manner.'
'The staff provide a very caring service. they offer high standards of care. My husband always looks clean and happy. All staff are extremely kind and communicate well. Nothing is too much trouble and we appreciate all the support.'
' I would like to pass on my sincere thanks on behalf of my family for your care and dedication in looking after my father. You have cared for him through difficult times and looked after him in a way we were unable to. I would like to wish you all the best in the future. Keep up the good work!'
'I am writing to say how very grateful my wife and I are for the superb care you provided for my sister when she was with you recently. Each member of staff we came into contact with was efficient, kind and caring and were do friendly. We very much appreciate the effort each one of you made to make my sister as comfortable as possible. Thank you all once again!'
' Thank you for all the care you gave to our mum. We are so grateful for what you have done. You really are a marvelous nursing home.'
' We wanted to thank you for the care and support you gave our darling grandma. She was happy and well looked after and we couldn't as for more.'
' I just wanted to send a quick note to say thank you so very much for your welcome and hospitality when I came to complete an assessment with one of your residents. You had everything to hand, could answer all of my questions and you clearly understood the resident well. I very much admire the fact that you view each resident at your home "as a person" first, not just a resident and it is "their home". I observed other resident's clean, smart and tidy. It was a very positive experience for me. I was given the space and privacy to spend time with the resident to complete my assessment and I enjoyed the tea and cake that was offered.'
'I just wanted to say what a nice visit I had to Ivelhurst Nursing Home today. I was welcomed warmly by the deputy manager, I was given all the information I required on the resident I came to visit. Every member of staff spoke to me and smiled warmly. I noted that the residents in the main lounge all looked settled and content. Ivelhurst really does have a homely feel.'